The Payogan Villa Resort and Spa Ubud

gorgeous grounds and views, huge villas - this should be a 4.5 star resort, but felt like a 3-star unfortunately

restaurant was not good at all / the worst in all of our Bali travels. Awful food (breakfast and dinner), overstaffed with virtually no one dining there, no music or ambience. Utterly empty in high season. We regretted not sending our meals back, which we’ve never had to do in years of world travels.

The view, the friendly staff, our villa was beautiful

Construction is still on going but hardly noticeable

A visit to Payogan was enjoyable. Beautiful spaces and resort. The food was average, and overall, it seems a bit worn out (you can notice it's not new). Unpleasant odor in the bathroom of the top villa, and the air conditioning was quite loud.

Its ok.

The room was beautiful, the pool was perfection, you can’t beat the view. The staff are very friendly and helpful. Food was great.

Lovely resort area. Everything was clean. Outdoor pool was nice.

Disappointed in how empty and uninviting the rooms felt. Some rugs or couches would have been a nice touch.

The garden

If I come to Ubud again I would definitely not come here. I had the 2 bedroom villa and the pool, the garden and the pool were very beautiful and well maintained but the rooms... every day they put the AC on the lowest temperature because otherwise it smelled so bad you couldn't stay. When I wanted to put the lid on the bathtub, a frog jumped out of it, which is why I didn't take a bath in the bathtub anymore, only a shower, anyway everything seemed questionable and superficially cleaned. I didn't sleep with the AC on and in the morning everything smelled even though I kept the bathroom door closed. We had breakfast on the water in the pool which was a joke: an omelette, a juice from a box, 2 slices of bread with butter and jam and 1 plain old croissant, (for vegans they took out the omelette but didn't put anything in return, meaning we couldn't eat anything) everything wrapped in plastic without flowers or any other arrangement beside it and obviously after many phone calls they came 25 minutes late when the guide was already waiting for us at the reception.

It was so picturesque. Our room was beautiful and we really enjoyed the peace and quiet after staying in Legian for 10 days. The staff were so helpful and very friendly. Would have loved to stay for a few more days ❤️

The only thing we could suggest for improvement was a bigger TV. It was a little hard to see it from our bed but In saying that, we were not there to watch TV.

beautiful hotel, food was good and staff were OK as well.

The hotel felt very impersonal due to it being a large resort. Other hotels were more homely and true Balinese style

We liked being out of town, no noise, peaceful, in nature. The breakfast was great and so was dinner and very reasonably priced too. The Villa was perfect for our family get away and was very private too. Having our own pool was just amazing

The beds were a bit like sleeping on a rock. The steps to the pool need a bit of maintenance as some were a bit broken and wobbly. The top floor did get a bit warm despite the aircon being on.

Quiet, large room, fantastic location, great views. Hotel staff did their very best. The reception staff were excellent

The property is looking jaded and tired with lots of maintenance issues which is a shame as its not so old. Dinner in the hotel was ‘ok’ at best.

Lovely villa, own pool, clean

Service very slow, took 30 mins to get our drinks

It’s a massive property set amidst a forest with a small river flowing inside the properly but is poorly maintained. We booked a Garden villa which has a bathroom outside the room and it gave us an haunted house feeling in the night. Later the room was changed and upgraded to a pool villa as water wasn’t coming in the earlier one. The upgraded one was a huge one room studio but again the furniture was too old, creaking from everywhere. Overall it wasn’t a pleasant stay though the property has so much potential to be the best one. Management has to spend some dollars for its upkeep which sadly isn’t taken care of.

Covered above.

The location was amazing , right in the middle of the jungle. Beautiful views! 30 mins by car to UbudLovely pool, the service from the staff was really good ( especially from the girls )Restaurant was good, food was good , drinks were good. Pool on the villa was really nice and bathroom was great

Furniture was outdated , could be better quality. Tv was working not perfectly . WiFi was pretty bad, kept kicking us out and very slowly. Restaurant food very pricey , the same massages, extra services and activities overpriced a bit . When we checked out I was asked for a water ( literally just after paying the bill) and they told me I had to buy it and charged us 60k for 2 bottles!! Which should be for free ! The shuttle was a good idea but very inconsistent, sometimes didn’t come at all, sometimes half an hour delay. Also when we ordered a grab from hotel there was a grab driver already there and trying to do things outside of the app and pushing us to go to different places. How he passed the security??also when asked for help to get tickets for boat to Gili they sold us them for 1M ( including pick up) and the boat was the cheapest one, overcrowded and unsafe! When I specifically asked for a good boat . They clearly made lots of money for buying those tickets- at least they could give us tickets for good boat

Room: Room was big and nice, A/C was comfortable and always worked. The bed was big and super comfortable. Food: Breakfast spread was decent. Property: The property is quite huge. The ambience was also good throughout our 3 nights stay. The staff was courteous and always helpful. Pool is also very good. Bike rental facility was also quite reasonable at the hotel.

Rooms: The rooms need a refresh. E.g. TV was quite small, was somehow facing the wrong direction from the bed, was also not a smart TV. The shower in the tub was broken. Food: Apart from the included breakfast, we only ate one meal at the property and we as vegetarian family found it was just OK. Facilities: Fish ponds all over the property are not clean; esp. the one in the restaurant. The spa - which was our main reason for booking a spa hotel, was fully booked over the weekend, we were quite surprised that the it closes at 4pm despite of high demand. Nevertheless, there are many spas in Ubud that are always welcoming and open till 10 pm. Location: The property is farther from the main Ubud market and the traffic makes it very difficult to use the hotel provided shuttle. Best to rent a bike from the hotel and dash to places as needed.

The room ( Pool Villa) was spacious and nice ..the location is awesome with a nice forest view from Balcony ..the pool is nice with a infinity kind of view ..but the service is absolutely not up to the mark ...the pool and other amenities in the Villa were good ..The food at the restaurant was nice but won't take orders beyond 10

AC wasn't working in the room ..one day the water went off in the washroom which wasn't even informed to us ..the staff isn't capable enough to handle all this and at times seem rude ..there's no option of dining even in the room beyond 10 ..in case you reach late you won't get any food ! Even no room service beyond 10 ! So didn't feel worth the price at all !!

Over all ambience of the property, villa was great, it is in the heart of nature.

Some furniture was quite old and need replacement.

the location is beautiful, staff very helpful, rooms were huge, great selection of food at the restaurant

no information or help to discuss tours or what to see in the area with children from the staff or in our room, the fee shuttle to Ubud was only every 3 hours - too long with children in the heat, an early bus at say 7.30 or 8am would be great so we could have walked early in the morning before it got too hot, would be helpful with kids if dinner could start at 6pm rather than 7pm.

It's clean and comfortable

It's scary at night especially with the photos on the room wall

Located inside the jungle, next to a small river, 15-20 min from ubud central depending on the traffic. Great view, and the hotel was harmonic blended into the jungle environment. Staff were super friendly and helpful.

Restaurant's food was decent but since ubud central is nearby that is not a big problem.

Beautiful grounds with a deep jungle feel. This is a resort that is great value for money when you are seeking space, privacy, and pool with a view. The staff is exceptional and assisted with moving our room to an improved view upon request.

We are comfortable with a little nature coming into the room and the bug nets around the bed worked just fine.